Find company answers with the source attached.
Give your team a searchable assistant for procedures, product documentation, and internal guides. Answers reference the underlying documents, respect access permissions, and flag when the available information is insufficient.
When this is useful.
This is useful for operations, support, or an internal knowledge lead when people spend too long searching documents or asking colleagues the same questions. The workflow is a fit when you have approved material to search, and you want answers that point back to that material rather than a free-standing reply.
How the workflow operates.
- 01
Ask
A person asks a question about a procedure, product, or guide.
- 02
Retrieve
The assistant searches only the documents that role may see.
- 03
Answer
The reply names the passages it used.
- 04
Verify
The person checks the answer, or escalates when evidence is thin.
What we would build.
- Indexing of the approved documents you supply
- A search and answer interface your team can use
- Source references attached to each answer
- Access filtering that follows your permission groups
- An evaluation set of representative questions
- A way for users to mark an answer as useful, wrong, or incomplete
What we need to start.
- The approved documents the assistant may use
- Document owners who can confirm what is current
- Access groups, so people only see what they are allowed to see
- Representative questions your team already asks
Where your team stays in control.
People still verify answers that have consequences. If the available documents are not enough, the assistant should say so and offer a way to escalate — not guess. This is not a claim of perfect accuracy, and it is not a hallucination-free system. The source is there so a person can check.
A focused first pilot.
A first pilot usually covers one curated knowledge collection and one user group. A smaller, well-owned set of documents is easier to evaluate than a dump of every file the company holds.
How success is measured.
We test with reviewed questions and expected answers. Citation accuracy checks that the named passages support the reply. Access restrictions are tested so a user cannot retrieve documents outside their group.
Time to a verified answer
Time until a person has an answer they are willing to use.
Answer correctness
Reviewed questions compared with expected answers agreed before evaluation.
Citation accuracy
Whether the cited passages actually support the answer given.
Related services
From the journal
Give your team answers they can check.
Tell us which procedures or product documents people search for most, and who should be allowed to see them.